General

• Final proofreading of documents is the responsibility of the client and any errors should be notified within 48 hours when they will be corrected free of charge.  After this period VA TimeSmart will accept no liability or loss arising from any errors or omissions. 
• Errors or omissions reported after 48 hours will still be corrected but the additional time spent may be charged to the client. 
• If posting documents VA TimeSmart recommends any original papers be sent by registered post or an alternative secure method. 
• VA  TimeSmart will not be held liable or responsible for the end use by the client of any document or work prepared by us.  We retain the right to reject work which involves material we feel is illegal, immoral or objectionable. 
• Work will be created using Microsoft Office. 
• Contracts can be terminated with 30 days written notice by either party.  We reserve the right to charge for any work carried out prior to cancellation. 
• Although every effort will be made to ensure a reliable service, in the event of equipment failure, VA TimeSmart cannot be held liable for any loss of information. 
• VA  TimeSmart does not provide insurance for clients’ documents and other material whilst in transit. 
• Personal visits to our premises are not permitted on health & safety grounds.  Any meetings required will be held at a convenient alternative location. 

Charges & Payments 

• Monthly retainer packages must be paid in advance.  Unused hours can be carried forward for one month only.  
• All charges are billed to the nearest 15 minutes charged on a monthly basis.  
• Deposit of up to 50% of estimated hours may be requested before commencement of work for Pay As You Go clients.  
• Deposit of 30% will be applied to One Off and project work only.  
• Payment can be made by cheque or direct transfer to our bank account.  
• A fee of £25.00 will be charged for any returned cheques.  
• Should a client’s requirements change, we reserve the right to revise charges agreed.  There would be full consultation with the client prior to this.  
• Payment is strictly 14 days from receipt of invoice.  
• Failure to pay within 14 days will result in interest being charged (at a rate of 5% over Bank of England base rate) per month on the outstanding balance.  
• Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged separately to the hourly rate / package cost where incurred.  
• Mileage for required car travel will be charged at a rate of £0.40 per mile plus a travel rate of £10 per hour or part thereof.  
• All charges will be reviewed on 1^st January of each year and clients will be notified of any new charges in writing.  

Confidentiality & Data Protection 

• All information and client details are treated as confidential.  
• No information or personal details will be sold or passed to a third party.  
• All work will be kept on file for a period of 12 months.  After this time work may be deleted unless specifically instructed.  Work will be deleted on termination of a contract.  

A signed contract sent by VA TimeSmart should be returned and is required before commencement of work.  This indicates the client has accepted of our terms and conditions as set out here.

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